Who is going to receive our products?
Payment, Delivery & Returns
We accept payments via the following methods: credit card, debit card and cheque.
If you have a credit account with us, you can also pay us via BACS (bank transfer). For more information on credit application with us, visit our credit application page.
Please note that we have a minimum order value of £20.00 (excl VAT).
Orders over £300 (excluding VAT), which are delivered in the UK, are not subject to delivery charges. UK orders are generally delivered by Royal Mail Tracked or Special Delivery methods. Orders over a certain value will be delivered via DHL Express.
£8.95 Next Day Delivery or £3.95 Standard Delivery will be charged for orders delivered in the UK with a value between £20 and £299.99 (excluding VAT).
For direct despatch orders we offer an additional service of 1st Class Postage, please note that this service is untracked and not insured, so you may not recieve a despatch notification.
Non-UK orders are subject to delivery charges.
Gecko reserves the right to alter delivery charges and all deliveries will be invoiced at the prices current at the time of despatch.
Goods will be delivered by a carrier nominated by Gecko, or by any other method Gecko chooses.
Orders received before 2pm from UK Account customers and UK customers paying by credit/debit card are generally delivered in the UK within 2 working days.
Whilst every effort is made to ensure next working day delivery in the UK, this cannot be guaranteed generally and in particular:
(i) For all parts of the Scottish Highlands and Islands
(ii) In the event that the carrier used by Gecko fails to comply with instructions to deliver next working day
(iii) In the event of industrial action by the carrier used by Gecko.
Orders despatched by 1st Class or Economy Delivery are not insured. Orders despatched by Next Working Day delivery or international services, do include insurance cover.
Gecko are unable to offer sale or return arrangements.
Items will only be replaced or credited provided it is clear that there is a manufacturing fault, or the damage occurs prior to delivery.
Items which have been worn will not be replaced or credited unless it is clear that there is a manufacturing fault.
Items delivered broken or faulty must be returned to us accompanied by full details of the order date and invoice number.
Each item must be returned in its individual bag with the product code clearly marked.
Items returned to Gecko that do not meet any one of the above requirements may be returned to the Customer and a handling charge of £5 may be made.
The issuing of replacements and credit notes is at Gecko’s discretion.