Direct Despatch Service
Placing a Direct Despatch Order
A direct despatch order can be placed with Gecko via a few different methods. You can place the order via an email to our sales team at sales@geckojewellery.com, by speaking to your local area rep, or ordering via our website.
When placing your direct despatch order online and adding your customer's order to the online shopping basket, you will be prompted by a pop up to select from shipping to either yourself, or directly to your customer's address. Select 'This will be dispatched to my customer' and confirm to proceed, then continue adding the rest of your customer's order to the basket. There is no minimum order amount for the direct despatch service.
If you have missed the pop up to select to send the order to your customer’s address or have already selected to ship to your store address, this can be changed to direct despatch later at the checkout.
If you have multiple direct despatch orders to place, you will need to place a separate order for each one, as the basket cannot be split to multiple addresses at checkout.
Packaging
Don’t forget to add packaging for your customer’s jewellery!
Collections such as Beginnings and Elements Gold do not come provided with packaging. If you are ordering from these collections and you would like the jewellery to come with a box, this will need to be added to the order too.
However, branded products from collections such as Fiorelli, Diamonfire, Fred Bennett, Reflections and D For Diamond that are usually supplied to you with packaging automatically, will continue to be supplied in the same way. For products from these collections, you do not need to request any boxes for your customer's jewellery.
We do offer an additional packaging service where we are able to hold your own branded packaging in our warehouse, which we will subsequently use for your direct despatch orders. If you are interested in this extra service, please contact our sales team on 01376 532000 or email sales@geckojewellery.com, and they will be able to advise you further.
Packing of Goods
All jewellery in a direct despatch order will be removed from the usual Gecko barcoded bags and will instead be placed into individual clear grip bags, before being placed into the packaging you have added to the order/ the branded packaging that automatically comes with that piece of jewellery.
No Gecko paperwork will be enclosed with the jewellery, so your customer will not know the order has come directly from our warehouse. The invoices for all direct despatch orders will instead be posted separately straight to your invoicing address.
We can enclose a copy of your own headed delivery note/ invoice inside your direct despatch order if you would like us to do so. In order for us to do this you will need to email the paperwork through at the time of ordering to sales@geckojewellery.com, clearly stating your online order details and your Gecko account code so we can match these up before packing up the order. If you have placed multiple direct despatch orders, please send a separate email for each order placed, with the correct order details for the corresponding paperwork.
Postage and Fees
There is a handling charge of £3.00 per direct despatch order placed. This cost will always be included within the postage charge options available to you at checkout, it will not appear as a separate charge on your invoice. This handling charge is to cover the extra costs of packing the direct despatch order, as described under the Packing of Goods section.
You will be prompted to add your customer’s address at the checkout stage and select a postage option. Our current postage options for a direct despatch order are:
UK 1st Class (1-2 working days)
This service is not tracked and not insured. Gecko accepts no responsibility should the parcel be lost in transit as this is not an insured service for jewellery. There is no way to track the parcel or prove delivery arrived with the customer. Gecko will not be able to locate your parcel should the customer state it has not arrived with them.
UK Economy (3-5 working days)
This is a tracked service but is not insured. Gecko accepts no responsibility should the parcel be lost in transit as it is not an insured service for jewellery. We will provide full tracking information from the courier to you.
UK Next Working Day (If order is placed before 2pm)
This service is fully tracked and fully insured. Should the parcel not arrive with your customer, please contact Gecko customer service. We will contact the courier and send out a replacement if they are unable to deliver the original parcel for any reason. We will provide full tracking information from the courier to you.
Direct Despatch Returns
All returns from direct despatch orders are to be processed by you according to your own returns policies. Gecko will have no contact with your customers.
Gecko will only accept returns provided it is clear that there is a manufacturing fault with a product, or damage occurs to the product prior to delivery to your customer.
In the event that a direct despatch order is delivered to your customer as faulty or damaged, your customer must not return it directly to Gecko, they should only return the order to you.
Gecko will only accept returns directly from Gecko account holders as all returns must be accompanied by full details of the order including your Gecko account code, order date and invoice number inside the parcel with the product. You will also need to include a note clearly stating the fault and if you would like us to send out a replacement item to your customer or if you would prefer a credit note for the product instead. The issuing of replacements and credit notes is always at Gecko’s discretion.
Any items returned to Gecko that do not meet the above requirements may be returned to you and a handling charge of £5 may be made.
Get Started Today!
Not only can you now ship orders directly to your customers without holding stock, but once you become a Gecko customer you will gain access to all supporting marketing materials for the collections you sell. Download and use these materials on your website and social media channels to make selling even easier!
From product and model images to product specifications such as weights, measurements and EAN codes, there is everything you need to start selling digitally.
Contact our customer service team on 01376 532000 or email sales@geckojewellery.com for further information.
