Gecko Jewellery is entirely focused on delivering what the retailer most needs from their suppliers; speedy and efficient service.

Our dedicated office-based customer service representatives, mostly from a retail background, consistently meet their targets of answering the phone in under three rings. They happily assist with queries and offer support, responding to customer’s requests and questions the same day they’re received.

The distribution team unfailingly despatch all UK orders received before the advertised time of 2pm for delivery by lunchtime the following working day. In reality, the majority of orders received by 4pm are delivered the next working day too, thanks to the entire Gecko staff being multi-skilled and on board with the company’s philosophy, “Why put off ‘til tomorrow what you can do today”.

Investment in technology and tight procedures means that stock is in the right place at the right time, resulting in 95% of our 3,500 product lines being ready for immediate despatch throughout the year.

A team of seven area sales representatives cover the UK and Republic of Ireland, along with an international sales manager who develops business outside of the UK. The team give customers advance previews of up-coming launches, offer advice on best-selling lines and assist the retailer in maximising sales. Regular feedback is provided to the company directors and managers on what customers are liking/not liking from collections, requesting more of etc. These views and ideas are valued by the management team, and form the basis of continual improvement to customer service.

Comments from customers are incredibly positive, with Gecko’s service frequently being used as a benchmark, much to the annoyance of our competitors! Our consistent service and unfailing ‘nothing is too much trouble’ attitude makes Gecko one of the industry’s most highly regarded suppliers.